Mailers Haven LLC Services Privacy Policy

Effective Date: July 1, 2019  |  Last Updated: September 21, 2026

Introduction

This Services Privacy Policy describes how Mailers Haven LLC (“Mailers Haven,” “we,” “our,” or “us”) collects, uses, and shares your information in connection with certain products and services that we offer to our clients. Mailers Haven LLC provides business-to-business direct marketing and direct mail production services, including the sale, rental, licensing, sourcing, and development of mailing lists and audience data; customer and prospect data processing; address standardization; variable data printing and personalization; print production; mailing and fulfillment; postage coordination; postal preparation and compliance support; campaign execution; account management tools; reporting; and related technology, consulting, and professional services (collectively, “Services”).

Mailers Haven LLC owns and operates 24Pound, a printing and direct mail service brand. Unless otherwise indicated, references to Mailers Haven include services provided through Mailers Haven and 24Pound.

For more information as to how we process your information in connection with our website, see our Website Privacy Policy. If you are a California resident, see our California Privacy Policy for additional information regarding our processing of your information and your rights.

From time to time, we may change this Services Privacy Policy. If we do, we will post an amended version on this webpage with a new “last updated” date. If we make material changes, we will provide you with additional notice, such as adding a statement on the homepages of our website or sending you a notification. Please review this Services Privacy Policy periodically.

This Services Privacy Policy covers the following topics:

1. How Our Services Work
2. Personal Data We Collect
3. How We Use Personal Data
4. How We Share Personal Data
5. Data Retention
6. Your State Privacy Rights and Additional Disclosures
7. How to Contact Us

1. How Our Services Work

Mailers Haven performs customer-requested services for businesses, organizations, or legal entities that purchase, access, or use Services (“Customers”). The information we handle depends on the Service requested.

Customers may submit mailing lists, customer databases, email files, suppression files, artwork, PDFs, print files, spreadsheets, order files, logos, images, offers, QR codes, URLs, postal information, or other information or files (“Customer Materials”) directly to us. In some cases, Mailers Haven personnel may upload or process files on the Customer’s behalf.

Certain Services also involve data obtained or licensed from independent providers (“Third-Party Data”) for use in Customer-requested Services or deliverables. Mailers Haven may use Third-Party Data to provide Customer-requested counts, audience selections, append, matching, suppression, hygiene, formatting, campaign preparation, printing, mailing, email deployment, digital activation, reporting, or related deliverables (collectively, “Deliverables”). Customers receive only the usage rights described in the applicable order, agreement, or data-provider restrictions and do not acquire ownership of the underlying database.

Customer Materials remain the property of the Customer. Mailers Haven does not sell Customer Materials, including customer-uploaded lists; incorporate Customer Materials into Mailers Haven proprietary marketing databases; use Customer Materials to build Mailers Haven marketing lists; or use Customer Materials for Mailers Haven’s own direct marketing campaigns.

2. Personal Data We Collect

Personal data is information that is linked or reasonably linkable to an identified or identifiable individual. To provide our Services to our Customers we collect the following types of personal data.

Business to Business Data Collection

We may collect the following types of personal data if you interact with us in a business to business capacity in connection with our Services. The types of personal data we collect will depend on how you interact with us.

Business Contact and Account Information

We may collect your name, company name, job title, business email address, business phone number, mailing, billing and shipping address, username, authentication information, account status, permissions, order history, saved quotes, rewards activity, and related business records. Customers may request or create accounts, but Mailers Haven may approve, deny, suspend, restrict, or close accounts. Accounts belong to the business Customer, not an individual who accesses or uses Services on behalf of a Customer (“Authorized User”).

Transaction and Payment Information

We may collect order and quote details, invoices, payment status, payment method, billing address, tax information, ACH, wire, check, net-terms, and related financial records. Payment card and certain banking information may be processed directly by third-party payment processors. We do not intentionally store complete payment card numbers in our systems.

Communications

We collect information provided through email, telephone, online meetings, forms, live chat, portals, and support tools. This may include message contents, attachments, chat transcripts, call metadata, voicemail, timestamps, and support history. Calls or online meetings may be recorded for quality assurance, training, support, documentation, security, compliance, and operational purposes where permitted by law. We provide notice or obtain consent where required.

Data Collected from and on Behalf of our Customers

We may collect the following types of personal data from and on behalf of our Customers in connection with our Services.

Customer Materials

We collect or process Customer Materials submitted or provided in connection with requested Services. Customer Materials remain the property of the Customer. We process Customer Materials according to the Customer’s requested Services and instructions. Customers are responsible for ensuring they have the rights, notices, permissions, consents, authorizations, and lawful bases necessary to provide Customer Materials and direct Mailers Haven to process, print, mail, fulfill, transmit, or otherwise handle them. Customers should not provide sensitive personal data unless it is necessary for the requested Service and the Customer has the legal right to provide it.

Third-Party Data and Service Inputs

We collect Third Party Data to provide some of our Services. Depending on the Service, Third-Party Data may include identifiers, contact data, marketing, demographic, geographic, property, consumer, business, professional, household, interest, audience, or similar information. We provide further information on the personal data we collect and sell to Customers in the “Your State Privacy Rights and Additional Disclosures” section below. We may append, match, suppress, format, enrich, model, or otherwise process information as part of Customer-requested Services.

We collect this personal data from government entities, data brokers, consumer reporting and property data providers, mailing list providers, commercial data licensors, public records providers, business information providers, advertising and marketing partners, analytics providers, operating systems and platforms, website visitors, Customers, Customer-provided files and data, service providers, social networks, publicly available sources, and other third parties authorized to provide such information.

3. How We Use Personal Data

We use personal data to:

• Provide Customer-requested Services, including data processing, counts, audience support, append, matching, suppression, hygiene, formatting, reporting, printing, direct mail, fulfillment, postage coordination, email deployment, campaign execution, and related support.
• Process Customer Materials only as reasonably necessary to provide requested Services, support Customers, maintain and secure systems, comply with law, resolve disputes, enforce agreements, and protect the integrity of Services.
• Use Third-Party Data as an input to Customer-requested Services and limited-use Deliverables.
• Create, approve, authenticate, administer, suspend, and close accounts; manage Authorized Users, quotes, orders, invoices, and our Rewards Program.
• Respond to inquiries; provide support; send transactional, service, legal, educational, and permitted marketing communications.
• Operate, secure, troubleshoot, analyze, and improve our websites, portals, forms, live chat, payment workflows, and Services.
• Measure website usage, form completion, campaign effectiveness, and business performance.
• Process payments, maintain accounting and tax records, manage collections, refunds, credits, and financial controls.
• Prevent fraud, abuse, spam, unauthorized access, technical problems, and misuse.
• Comply with legal, regulatory, contractual, postal, privacy, tax, accounting, vendor, and data-provider requirements.

4. How We Share Personal Data

We share the personal data we collect in a business-to-business capacity with service providers and vendors as is necessary to provide our Services. We share Customer Materials, Third-Party Data, Deliverables, or related information to data providers, print vendors, mail service providers, email deployment vendors, digital activation vendors, fulfillment partners, postal authorities, carriers, or other third parties when reasonably necessary to perform a Customer-requested Service. We also may share such personal data:

• With vendors that support hosting, security, customer relationship management, communications, email, live chat, analytics, advertising measurement, payment processing, accounting, printing, mailing, fulfillment, data processing, professional services, and other business operations. Vendors may use information only as permitted by their contracts, applicable law, and the purposes for which information is provided.
• To the extent that we are required to do so by law.
• In connection with any legal proceedings or prospective legal proceedings.
• To establish, exercise, or defend our or a third party’s legal rights, including providing information to others for the purposes of fraud prevention.
• With any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal data where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal data.
• With any other person or entity as part of any business or asset sale, equity transaction, merger, acquisition, bankruptcy, liquidation, or similar proceeding, or in preparation for any of these events and that person or entity may use your personal data for their own purposes.
• With future parents, affiliates, and subsidiaries and other companies under common control and ownership.

For more information on how we sell personal data with third parties, see the “Your State Privacy Rights and Additional Disclosures” section below.

5. Data Retention

We retain personal data collected in connection with our Services for as long as necessary to fulfill the purposes for which we collect it, such as to provide the requested service, to maintain business accounts, and for the purpose of satisfying any legal, accounting, contractual, or reporting requirements that apply to us. The below table provides further information on our data retention.

Information Type	Retention Approach
Customer Materials	Varies by Service; retained as reasonably necessary for processing, support, backup and recovery, legal obligations, and disputes, then deleted, archived, de-identified, or otherwise disposed of under internal practices.
Account Information	For the life of the account and an appropriate period afterward for business, support, legal, security, and recordkeeping purposes.
Orders, Invoices, and Payment Records	As required for tax, accounting, financial, contractual, legal, and operational purposes.
Communications and Call Recordings	As necessary for support, quality assurance, documentation, compliance, legal, and dispute-resolution purposes.
Website and Technical Information	As necessary for operation, analytics, troubleshooting, security, consent records, service improvement, and legal compliance.
Third-Party Data	According to provider licenses, Customer orders, applicable law, suppression and opt-out obligations, and Service requirements.
Privacy and Compliance Records	As necessary to document requests, responses, verification, compliance, and legal obligations.

6. Your State Privacy Rights and Additional Disclosures

Depending on the state in which you reside, you may have certain privacy rights regarding your personal data. For example, California, Colorado, Connecticut, Delaware, Minnesota, New Jersey, Oregon, Texas, and other states have passed privacy laws. If you are a California resident, please see our California Privacy Policy for additional disclosures and more information as to your rights. For other state residents, your privacy rights may include (if applicable):

• The right to confirm whether or not we are processing your personal data and to access such personal data and the categories of personal data we are processing or have processed;
• The right to obtain a copy of your personal data that we collected from and/or about you in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the information to another controller without hindrance, where the processing is carried out by automated means;
• The right to obtain a list of third parties to which we have disclosed personal data or, depending on the jurisdiction, if we do not maintain this in a format specific to you, a list of third parties to which we have disclosed any consumer’s personal data or categories of third parties;
• The right to delete personal data that we collected from and/or about you, subject to certain exceptions;
• The right to correct inaccurate personal data that we maintain about you, subject to certain exceptions;
• The right, if applicable, to opt out of the processing of your personal data for purposes of (1) targeted advertising; (2) the “sale” of your personal data (as that term is defined by applicable law); and (3) profiling in furtherance of decisions that produce legal or similarly significant effects concerning you;
• If your personal data is profiled in furtherance of decisions that produce legal or similarly significant effects concerning you, you have the right to question the result of the profiling, to be informed of the reason that the profiling resulted in the decision, and, if feasible, to be informed of what actions you might have taken to secure a different decision (and the actions that you might take to secure a different decision in the future). If applicable, you also have the right to review the personal data used in the profiling and, if the decision is determined to have been based upon inaccurate personal data, the right to have the data corrected and the profiling decision reevaluated based upon the corrected data;
• If we are required by applicable law to obtain your consent to process sensitive personal data, the right to withdraw your consent; and
• The right not to receive discriminatory treatment by us for the exercise of your privacy rights.

We sell the following categories of personal data to our Customers when providing our Services:

• Personal Identifiers – Name, postal address, mailing address, email address, phone number, household identifier, unique customer identifiers.
• Demographic Information – Age, gender, marital status, presence of children, household composition, education, occupation, ethnicity (where permitted by law), language preferences, sexual orientation, and similar demographic attributes.
• Geographic Information – City, state, ZIP Code, county, census geography, latitude/longitude-derived geographic segments, and neighborhood characteristics.
• Property & Housing Information – Homeownership status, property characteristics, estimated home value, mortgage information, length of residence, new mover status, new homeowner status, new construction status, and related real estate data.
• Financial & Wealth Indicators – Estimated household income, net worth, wealth indicators, discretionary spending estimates, and purchasing capacity.
• Lifestyle & Interest Data – Consumer interests, hobbies, purchasing preferences, brand affinities, travel interests, automotive interests, outdoor interests, pet ownership, charitable interests, and other lifestyle characteristics.
• Purchase Propensities & Predictive Scores – Modeled likelihood to purchase products or services, response models, marketing propensity scores, audience segmentation, and look-alike modeling attributes.
• Vehicle Information – Vehicle ownership, make, model, year, ownership history, and automotive-related characteristics.
• Political Information – Voter registration information, voting history, political party affiliation (where legally available), modeled political interests, and campaign-related attributes.
• Health-Related Marketing Data – Marketing segments relating to health interests, caregiver status, or modeled ailment categories, where legally permissible. (Not medical records or protected health information.)
• Business Contact Information – Business name, business address, phone number, industry, job title, executive contact information, employee size, sales volume, SIC/NAICS codes, and other business attributes.
• Digital Contact Information – Email addresses and related marketing contact information where licensed for marketing purposes.

We do not engage in targeted advertising or profiling when providing our Services to our Customers. Our use of cookies and tracking technologies on our website may constitute “targeted advertising” or a sale/share under state privacy laws. We explain our website data collection practices and use of cookies in our Website Privacy Policy and Cookie Notice. When you first visit our website, we ask for your consent to use cookies that are not necessary to run our site. If you would like to change your selection, please click here.

To exercise your rights, please submit a request through our interactive webform available here or by calling us at (800) 557-5487. If legally required, we will comply with your request upon verification of your identity and, to the extent applicable, the identity of the individual on whose behalf you are making such request. To do so, we will ask you to verify data points based on information we have in our records. If you are submitting an opt-out request on behalf of another individual, please use the same contact methods described above. We will process authorized agent requests in accordance with applicable law. If we refuse to take action regarding your request, you may appeal our decision through our interactive webform available here or by calling us at (800) 557-5487 by replying to the email you received from us in response to your request.

We do not collect, use, or sell your personal data collected in connection with providing our Services for the purpose of training large language models.

7. How to Contact Us

To contact us for questions or concerns about our privacy policies or practices, please email us at privacy@mailershaven.com.